Privacy Policy
Privacy Policy : Use of the Website and/or the Services is also governed by our Privacy Policy. Therefore, you must read our Privacy Policy and accept the terms therein before using the Website and/or the Services. These “Terms of Use” and “Privacy Policy” of the Website constitute a binding agreement between You and the Company and are deemed accepted by You upon your use of the Website.
Contacting the Website: If you have any questions about this Website policy, the privacy practices of this Website, or if you want to exercise any of the rights that you are given under this Policy, you can contact us at cc@negendiagnostics.com
Disclaimer: The Company does not access, store, or keep credit card data. All credit card transactions happen using the specific software through banks or third-party gateways and the Company plays no role in the transactions, except for directing the customers to gateways or relevant web pages. Accordingly, NEGEN shall not be liable for any loss or damage due to any disclosure whatsoever of personal information by those banks or third-party gateways.
PAYMENT POLICY
1.You have the option to pay the Fee through credit cards, debit cards, cash cards, and internet banking. In the case of the payment mechanism stated above, you agree to abide by the terms of agreements of the Company with such third parties (i.e. payment gateway providing services related to electronic payments and collections) who provide such payment mechanism. Further you agree to abide by the terms of agreements of the Company with such third party payment gateways with regard to the payment of transaction charges being levied by such third parties for facilitating payment.
2. You shall be entitled to avail of the Services only on receipt of the Fee/charges in the bank account of the Company. In case any payment, though completed at Your end, does not get credited to the Company’s bank account due to any defect or fault in the payment mechanism, the Company shall have no responsibility for the wrong debit to your credit card/bank account. You shall deal with only the third party through whom the payment was routed for such wrong debit.
3. In case any transaction done by you is found not to conform with the Terms of Use of Website or if the transaction is found to be irregular in any manner whatsoever, the said transaction shall be deemed null and void and shall be cancelled by the Company. In case of such a transaction, if the payment has been credited to the bank account of the Company, the same shall be refunded to your credit card/bank account within 7-10 working days and You shall be duly informed of such refund by email.
CANCELLATION, DEFERMENT AND REFUND POLICY
1. In case you wish to cancel a booking made by You, you can do so in the following manner;
(i) In case a booking is done before 8 p.m. on a business day for collection of samples scheduled to be on the next business day, you can either cancel it or defer it to another business day within the next 5 business days, any time before 9 p.m. on the day of your booking.
(ii) In case a booking is done after 8 pm on a business day for collection of samples scheduled to be on any business day subsequent to the next business day, you can either cancel it or defer it to another business day within the next 5 business days, any time before 8 p.m. on the next business day.
2. In case you do not either cancel or reschedule the sample collection as stated in para 1 above within the time limit mentioned therein, your right to claim for Services shall stand forfeited and the Fee paid by You shall be forfeited by the Company. If, on the booking date or the deferred date, as the case may be, you failed to visit the testing facility or failed to provide the sample at the time of availing Home Service, your right to claim for Services shall stand forfeited and the Fee paid by You shall be forfeited by the Company.
3. If the Cancellation is done by You within the time limit mentioned in para 1 above, the amount paid by You shall get refunded to You within 7-10 working days after the deduction of 2.5% cancellation charges on the total amount of the invoice.
4. The refund amount shall be paid only by way of credit to the same credit card/bank account from where the payment was made by you.
DELIVERY OF TEST REPORT(S)
1. Once your test report(s) is (are) ready, you will receive a link to download your test report(s) by e-mail on your registered e-mail ID or by SMS/WhatsApp on your registered mobile number. In case, you have opted for delivery of test report(s) in physical form, the same shall be delivered to you in physical form in the following manner:
(i) In case the sample is given by You at the testing facility, you can collect it in person from the testing facility on the date and time informed to You at the time of collection of the sample.
(ii) In case You availed Home Service for collection of the sample, the test report(s) shall be delivered at Your home on the date informed to You at the time of collection of sample
2. The test report(s) shall take a time of 1-14 days (excluding Sundays) depending on the nature of the test/health package(s) except some tests which may take longer time if results are not clear or there are any events of Force Majeure or which are done by International Testing agency. Any additional information may be required from you during testing process which needs to be furnished by You within from the time it was informed to you in order to get testing results on time. All attempts will be made to deliver on the preferred date of delivery but the Company will not be held liable if the delivery does not take place on that day due to any unforeseen reasons or circumstances.
EXTERNAL LINKS AND ADVERTISEMENT POLICY
- This Website may contain hyperlinks to other website(s) operated by parties other than the Company. Such hyperlinks are provided for your reference only. The Company does not control such other website(s) and is not responsible for their content. Inclusion of hyperlinks to such other website(s) in the Company’s website does not imply any endorsement of the material on such other website(s) or any association with their operators by the Company.
- The Company is not responsible for any form of transmission, whatsoever, received by You from any such website(s) or for any errors, omissions, or representations on any such website(s). The Company does not endorse any advertiser on any such website(s) in any manner. You are requested to verify the accuracy of all information on Your own before relying on any such information.
- Our website hosts advertisements, including banners and sponsored links, which are distinguished by the word “Advertisement”.
DISCLAIMER OF WARRANTIES
THIS WEBSITE, INCLUDING, WITHOUT LIMITATION, ALL SERVICES, CONTENT, DATA, FUNCTIONS AND MATERIALS, IS PROVIDED ON “AS IS AS AVAILABLE” BASIS, WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDINGWITHOUT LIMITATION, ANY WARRANTY FOR INFORMATION, DATA, DATA PROCESSING SERVICES, UPTIME OR UNINTERRUPTED ACCESS, ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, USEFULNESS, OR CONTENT OF INFORMATION, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE, AND WE HEREBY DISCLAIM ANY AND ALL SUCH WARRANTIES, EXPRESS AND IMPLIED. WE DO NOT WARRANT THAT THE WEBSITE OR THE ONTAINED THEREIN WILL BE TIMELY, SECURE, UNINTERRUPTED, OR ERROR-FREE, OR THAT DEFECTS WILL BE CORRECTED. WE SHALL NOT BE RESPONSIBLE FOR THE DELAY OR INABILITY TO USE THE WEBSITE OR SERVICES. FURTHER, WE SHALL NOT BE HELD RESPONSIBLE FOR NON-AVAILABILITY OF THE WEBSITE DURING PERIODIC MAINTENANCE OPERATIONS OR ANY UNPLANNED SUSPENSION OF ACCESS TO THE WEBSITE THAT MAY OCCUR DUE TO TECHNICAL REASONS OR FOR ANY REASON BEYOND OUR CONTROL. WE MAKE NO WARRANTY THAT THE WEBSITE WILL MEET USERS’ REQUIREMENTS. NO ADVICE, RESULTS, OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US OR THROUGH THE WEBSITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. WE ALSO ASSUME NO RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR, ANY DAMAGES TO, OR VIRUSES THAT MAY INFECT, YOUR COMPUTER EQUIPMENT OR OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO, USE OF, OR BROWSING IN THE WEBSITE OR YOUR DOWNLOADING OF ANY MATERIALS, DATA, TEXT, IMAGES, VIDEO, OR AUDIO FROM THE WEBSITE. IF YOU ARE DISSATISFIED WITH THE WEBSITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE WEBSITE.
WE TRY TO ENSURE THAT THE INFORMATION POSTED ON THE WEBSITE IS CORRECT AND UP-TO-DATE. WE RESERVE THE RIGHT TO CHANGE OR MAKE CORRECTIONS TO ANY OF THE INFORMATION PROVIDED ON THE WEBSITE AT ANY TIME AND WITHOUT ANY PRIOR NOTICE OR WARNING. WE CANNOT, AND DO NOT, GUARANTEE THE CORRECTNESS, PRECISION, THOROUGHNESS, OR COMPLETENESS OF ANY OF THE INFORMATION AVAILABLE ON THE WEBSITE, NOR WILL WE BE LIABLE FOR ANY INACCURACY OR OMISSION CONCERNING ANY OF THE INFORMATION PROVIDED ON THE WEBSITE.
THE INFORMATION ON THE WEBSITE IS PROVIDED WITH THE UNDERSTANDING THAT WE ARE NOT ENGAGED IN RENDERING MEDICAL ADVICE OR RECOMMENDATION. YOU SHOULD NOT RELY ON ANY INFORMATION ON THE WEBSITE TO REPLACE CONSULTATIONS WITH QUALIFIED HEALTH CARE PROFESSIONALS TO MEET YOUR INDIVIDUAL MEDICAL NEEDS. PATIENTS AND THEIR CARETAKERS SHOULD CONSULT WITH A QUALIFIED HEALTH CARE PROFESSIONAL BEFORE UNDERTAKING ANY TREATMENT.
ANY SPECIFIC ADVICE OR OPINION IN ANY PART OF THE TEST REPORT IS/ARE THE PERSONAL OPINION OF SUCH EXPERTS/CONSULTANTS/PERSONS AND ARE NOT SUBSCRIBED TO BY THIS WEBSITE. FURTHER, IT SHALL BE THE SOLE RESPONSIBILITY OF THE USERS TO PROVIDE ACCURATE INFORMATION AND/OR DISCLOSE TRUE AND CORRECT INFORMATION ABOUT THEIR MEDICAL HISTORY AT THE TIME OF SUBSCRIBING FOR THE SERVICES. FURTHER, IF YOU WERE TO PROVIDE ANY INCORRECT/FALSE INFORMATION, WE DO NOT TAKE ANY RESPONSIBILITY FOR THE ACCURACY OR VALIDITY OR TRUTH OF THE REPORT. WE SHALL NOT BE LIABLE ON THIS ACCOUNT, IF ANY INCORRECT/FALSE INFORMATION HAVING BEEN PROVIDED BY THE USER.
YOU SHOULD NOT RELY ON THE WEBSITE TO MAINTAIN ANY DATA OR INFORMATION YOU SUBMIT; YOU SHOULD RETAIN ALL SUCH DATA AND INFORMATION FOR USAGE, IN THE EVENT OF THE FAILURE OR UNAVAILABILITY OF THE WEBSITE, OR IN THE EVENT OF THE DATA OR INFORMATION BEING LOST.
WITHOUT LIMITATION OF THE ABOVE, WE AND OUR AFFILIATES, SUPPLIERS, AND LICENSORS MAKE NO WARRANTIES OR REPRESENTATIONS REGARDING ANY SERVICES ORDERED OR PROVIDED VIA THE WEBSITE. FURTHER WITHOUT LIMITATION OF THE ABOVE, WE, OUR AFFILIATES, SUPPLIERS, AND LICENSORS HEREBY DISCLAIM, AND YOU HEREBY WAIVE, ANY AND ALL WARRANTIES AND REPRESENTATIONS MADE IN SERVICES INFORMATION, FREQUENTLY ASKED QUESTIONS DOCUMENTS, AND OTHERWISE ON THE WEBSITE OR IN CORRESPONDENCE WITH US OR OUR REPRESENTATIVES. ALL SERVICES ORDERED OR PROVIDED VIA THE WEBSITE ARE PROVIDED BY US ON “AS IS AS AVAILABLE” BASIS EXCEPT TO THE EXTENT, OTHERWISE OUTLINED IN A LICENSE OR SALE AGREEMENT SEPARATELY ENTERED INTO IN WRITING BY THE COMPANY OR ITS LICENSOR OR SUPPLIER WITH YOU.
THESE LIMITATIONS, DISCLAIMER OF WARRANTIES, AND EXCLUSIONS APPLY WITHOUT REGARD TO WHETHER THE DAMAGES ARISE FROM
(A) BREACH OF CONTRACT,
(B) BREACH OF WARRANTY,
(C) NEGLIGENCE OR
(D) ANY OTHER CAUSE OF ACTION, TO THE EXTENT SUCH EXCLUSION AND LIMITATIONS ARE NOT PROHIBITED BY APPLICABLE LAW.
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- 9542495425
- negendiagnostics@gmail.com
- Prakasam Rd, SuryaRao Pet Vijayawada
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